Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Reviews

Let customers speak for us

1509 reviews
56%
(849)
31%
(472)
10%
(158)
1%
(21)
1%
(9)
Exellent

Superb brand. Good quality. Colours are same as shown. I have ordered two time time. Both time I received good quality. Thank u

N
Xara bedsheet 6236-6237
Nosheen Hameed
Bed sheet

Good quality and timely delivery..👍

Good quality

Satisfy

1st experience with red carpet. It's good to have such a fine fabric bedsheet & quilt cover. Recommended👍👍👍

E
Xara bedsheet 5795-5796
Excellent quality and timely delivery, ax usual
Good quality

Will love to buy more items.